Order or quotation reference
If the question relates to an existing purchase or design.
Help with products, installation and orders
Customer Support
Choose the route that best matches what you need and we’ll get you to the right information or team.
Find manuals and installation guides, contact technical support, or get help with an existing order and warranty query.
HOW CAN WE HELP?
Choose a Support Route
Start with the closest match so you can find the answer quickly.
INSTALLATION
Installation Guides
System-specific guides for electric mats, loose cable, in-screed cable and water underfloor heating.
View Installation GuidesMANUALS & DIAGRAMS
Downloads Portal
Find current product manuals, wiring diagrams and technical documents.
Open DownloadsSupport and resources
Current guides, documents and contact routes for planning, installation and after-sales help.
ELECTRIC HEATING
Electric Heating Advice
Help with choosing, sizing, installing and controlling an electric system.
View Electric AdviceWATER HEATING
Water Heating Advice
Guidance on floor systems, heat sources, manifolds, controls and system design.
View Water AdviceEXISTING PRODUCT
Warranty Support
Check warranty information and the details to gather before contacting the team.
View Warranty InformationORDER OR TECHNICAL QUERY
Contact Uheat
Speak to the appropriate team about an order, product, installation or technical question.
Contact the TeamGET A FASTER ANSWER
What to Have Ready
A few project or product details help us understand the issue without unnecessary back-and-forth.
Product name and label
Include the model, size and any batch or serial details shown.
Clear photographs
Show the overall installation and the specific connection or area in question.
Test readings or error messages
Copy them exactly and explain when they appeared.
Floor build-up and finish
Include insulation, screed or boards and the intended covering.
Work completed so far
Tell us whether the system is still accessible or has already been covered.
CUSTOMER SUPPORT
Common Support Questions
The quickest route for manuals, installation help and urgent on-site questions.
Where can I find a product manual?
Use the Downloads Portal for current manuals, wiring diagrams and technical documents. Check that the document matches the exact product model.
What should I do if I find a problem during installation?
Stop before covering or connecting the system. Record the model and test readings, take clear photographs and contact Uheat while the installation remains accessible.
Can Uheat check which system I need?
Yes. For a new project, request a free design or contact the team with the floor plans, heated areas, floor construction and proposed heat source.
Who should complete the electrical connection?
Electrical supply, protection, final connection and commissioning must be completed or verified by a suitably qualified electrician in accordance with the applicable requirements.